Hard time to get in contact with the IRS? The IRS only answers around 31% of calls
In the mid year report to Congress (IR-2024-173), National Taxpayer Advocate Erin M. Collins revealed the misleading metrics that the IRS uses to report call service. The IRS accounts for a goal of achieving a Level of Service (LoS) of at least 85%, which was exceeded in 2024 (88%). "... The Treasury Department and the
